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A business process or business method is a collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer or customers. It may often be visualized as a flowchart of a sequence of activities with interleaving decision points or as a Process Matrix of a sequence of activities with relevance rules based on data in the process. == Overview == There are three types of business processes: # Management processes, the processes that govern the operation of a system. Typical management processes include "corporate governance" and "strategic management". # Operational processes, processes that constitute the core business and create the primary value stream. For example, taking orders from customers, and opening an account in a bank branch. # Supporting processes, which support the core processes. Examples include Health & Safety, accounting, recruitment, call center, technical support. A business process begins with a mission objective and ends with achievement of the business objective. Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos. A complex business process may be decomposed into several sub-processes,〔Information Resources Management Association USA, Enterprise Information Systems: Concepts, Methodologies, Tools and Applications, p. 1065〕 which have their own attributes, but also contribute to achieving the goal of the super-process. The analysis of business processes typically includes the mapping of processes and sub-processes down to activity/task level.〔(【引用サイトリンク】title=Task management in a workflow )〕 Business processes are designed〔William Bentley, Peter T. Davis, Lean Six Sigma Secrets for the CIO, p. 19〕 to add value for the customer and should not include unnecessary activities. The outcome of a well designed business process is increased effectiveness (value for the customer) and increased efficiency (less use of resources). Business Processes can be modeled through a large number of methods and techniques. For instance, the Business Process Modeling Notation is a Business Process Modeling technique that can be used for drawing business processes in a workflow. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「business process」の詳細全文を読む スポンサード リンク
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